azjili Privacy Policy

azjili is committed to protecting the privacy and security of every Player who uses our platform. We understand that your personal data is important to you, and we take our responsibility as a data controller seriously. This Privacy Policy sets out in clear, transparent terms what personal data azjili collects, the purposes for which it is processed, with whom it may be shared, and the rights you hold in relation to your data.

This Privacy Policy applies to all personal data collected through your use of the azjili website, mobile platform, customer support channels, promotional activities, and any other azjili services. It should be read alongside our Terms & Conditions, which govern your use of the azjili platform as a whole.

azjili operates in the Philippines and complies with applicable Philippine data protection legislation. Where we reference regulatory requirements in this Privacy Policy, these refer to the applicable data protection and online gaming regulatory frameworks governing our operations.

azjili collects personal data that you provide directly to us, data generated through your use of our platform, and in certain circumstances, data received from third-party service providers. The categories of personal data we collect include:

azjili does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) except where strictly required for responsible gaming or regulatory compliance purposes.

azjili processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your azjili player account, including verifying your identity through the KYC process and managing your account preferences and security settings.
• Service Delivery: To provide access to all azjili gaming services, including live dealer casino games, slots, bingo, W Live sports betting, and loyalty program participation.
• Transaction Processing: To process deposits and withdrawals via Philippine payment channels including GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records of your activity in PHP.
• Regulatory Compliance: To meet our obligations under applicable Philippine gaming regulations and data protection law, including anti-money laundering (AML) checks, age verification, and reporting requirements.
• Responsible Gaming: To monitor player activity for signs of problem gambling, administer self-exclusion and limit-setting tools, and comply with responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance through our support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct on the azjili platform.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, design, and functionality of the azjili platform.
• Marketing Communications: Where you have provided consent, to send you information about azjili promotions, new games, and special offers relevant to your interests. You may withdraw this consent at any time.

azjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a valid legal basis to do so.

azjili processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the azjili gaming services, manage your account, and process your financial transactions.
• Legal Obligation: Processing is required to comply with our obligations under applicable Philippine law, including anti-money laundering regulations, age verification requirements, and gaming regulatory reporting.
• Legitimate Interests: Processing is necessary for azjili's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud detection, security monitoring, and platform improvement — provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — azjili relies on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

azjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: Financial institutions and payment processors (including those facilitating GCash, PayMaya, BPI, BDO, and Metrobank transactions) require certain data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services that assist azjili in confirming player identity and age in compliance with regulatory requirements.
• Gaming Software Providers: Game content providers whose software powers the azjili platform may receive limited technical and gameplay data necessary to deliver their services.
• Regulatory and Law Enforcement Authorities: azjili may disclose personal data to Philippine regulatory bodies, law enforcement agencies, or other competent authorities where required by law or valid legal process.
• Fraud Prevention and Security Services: Third-party fraud detection and platform security providers that assist azjili in identifying and preventing prohibited conduct.
• Professional Advisers: Lawyers, auditors, and other professional advisers who provide services to azjili and are bound by confidentiality obligations.

All third parties with whom azjili shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond the specific service they are providing to azjili.

azjili uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze how the platform is used. The types of cookies we use include:

• Essential Cookies: These are strictly necessary for the azjili platform to function. They enable core features such as secure login sessions, account authentication, and fraud prevention. Essential cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics Cookies: These help us understand how Players interact with the azjili platform by collecting aggregated, anonymized usage data — such as pages visited, time on site, and navigation paths. This information is used solely to improve platform performance and user experience.
• Preference Cookies: These cookies remember your platform preferences — such as language settings and display options — so that your experience is consistent across sessions.
• Marketing Cookies: Where you have consented, these cookies may be used to deliver promotional content relevant to your interests. You may withdraw consent for marketing cookies at any time through your account settings or by contacting support.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the azjili platform.

azjili implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the azjili platform.
• Secure, access-controlled server environments with regular security audits and penetration testing.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Continuous monitoring of platform infrastructure for anomalous activity, intrusion attempts, and data breaches.
• Regular staff training on data protection obligations and secure data handling practices.

While azjili takes all reasonable precautions to safeguard your personal data, no electronic transmission or storage system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights, azjili will notify affected players and relevant regulatory authorities in accordance with applicable law.

azjili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or for as long as required by applicable Philippine law and gaming regulatory obligations.

In general, the following retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following permanent account closure, in accordance with applicable anti-money laundering and regulatory record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC Verification Documents: Retained for the period required under applicable Philippine gaming and anti-money laundering regulations, which is generally a minimum of five (5) years following the end of the business relationship.
• Customer Support Communications: Retained for a period of three (3) years from the date of the interaction, unless the matter involves a dispute or regulatory investigation that requires longer retention.
• Marketing Preferences: Retained until you withdraw consent for marketing communications or request deletion, subject to any applicable legal retention obligations.

When personal data is no longer required and there is no legal basis for continued retention, azjili will securely delete or anonymize it in accordance with our internal data disposal procedures.

Subject to applicable Philippine data protection law and any overriding legal obligations, you have the following rights in relation to your personal data held by azjili:

• Right of Access: You have the right to request a copy of the personal data azjili holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: In certain circumstances, you have the right to request that azjili delete your personal data. This right is subject to any legal obligation to retain data.
• Right to Restrict Processing: You have the right to request that azjili restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that azjili provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where azjili relies on legitimate interests as its legal basis, subject to compelling grounds on azjili's part.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact the azjili support team at [email protected] with a clear description of your request and sufficient information to verify your identity. azjili will respond to all valid data rights requests within a reasonable timeframe as required by applicable law.

The azjili platform is strictly intended for adults aged 21 years and above. azjili does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account and delete the associated data in accordance with our data disposal procedures.

If you are a parent or guardian and believe that a minor has registered on the azjili platform or provided personal data without your knowledge, please contact us immediately at [email protected] so that we can take appropriate action without delay.

The azjili platform may integrate with third-party services — including payment processors, game software providers, and customer support tools — that operate under their own privacy policies and data handling practices. While azjili carefully selects and vets its third-party partners, we are not responsible for the privacy practices of external services accessed through or in connection with the azjili platform.

azjili does not embed third-party advertising networks or social media tracking widgets on the platform that would transmit your personal data to unaffiliated third parties for advertising purposes without your explicit consent.

All third-party service providers engaged by azjili who process personal data on our behalf are required to enter into data processing agreements that mandate compliance with applicable data protection standards and restrict the use of your data to the specific services they provide to azjili.

azjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The revised policy will be posted on this page with an updated "Last Updated" date at the top.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your data is processed — azjili will make reasonable efforts to notify you directly, such as by sending a notification to your registered email address, prior to the changes taking effect.

Your continued use of the azjili platform following the publication of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way azjili handles your personal data, please do not hesitate to contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach the azjili data privacy team at: [email protected]

When submitting a privacy enquiry, please include your registered account username, a clear description of your query or request, and sufficient information to allow us to verify your identity. azjili aims to acknowledge all privacy-related correspondence within 48 hours and to provide a substantive response within the timeframe required by applicable law.